Can I return lingerie if it doesn't fit? At Sinderella, yes: raise a request within 7 days of delivery, keep the tags on and the piece unworn, we pick it up from your door for free, and you get Sinderella store credit that never expires to reorder the right size. Accessories (toys and BDSM gear) cannot be returned for hygiene reasons unless they arrived damaged or wrong. That is the whole policy, read from the live returns page on 28 September 2026. Below: exactly what happens step by step, what marketplaces typically do instead, and how to avoid the return in the first place.
Size galat aa gaya? Tension nahi. 7 din, free pickup, credit. Padho.
The Sinderella lingerie return policy in 30 seconds
- Window: 7 days from delivery to raise a request.
- Condition: 100% new: tags on, original packaging, no wear, no wash, no alterations, no smell.
- Pickup: free, from your door. Do not courier it yourself.
- Payout: Sinderella store credit, never expires, sent to your WhatsApp and email. Use it on anything, in full or part.
- Exchanges: none. Return for credit and reorder the right size. Order not shipped yet? Maya can change the size or colour before dispatch.
- Accessories: not returnable for hygiene reasons, unless damaged or wrong from our side.
- Damaged or wrong item: free replacement or store credit, your choice, and we add the COD charge to your credit.
Why lingerie sizing goes wrong (it's not just you)
Bras are sized by band and cup; babydolls, sets and bodysuits by letter; every brand grades the letters differently. A 34C can be M in a bralette set and L in an underwired set on the same site. Add a gift bought from memory of a T-shirt size and you have the most common return reason in the category. The fix is upstream: read the size line on the listing, use the Sinderella size calculator, and when unsure choose a one-size piece.
What marketplaces usually do with lingerie returns
We will not quote other brands' policies here because they change and we cannot verify them the day you read this. What you can check yourself before paying anywhere: whether lingerie is marked non-returnable on the listing, whether the payout is cash, credit or exchange-only, how many days you get, and whether pickup is free. On many marketplaces, intimate wear is listed as non-returnable by default and the seller, not the platform, decides. Read the line under the price before you tap buy.
How to avoid a return: the smart-shopping method
- Measure once. Underbust, bust, waist, hip; keep the numbers in your phone. Two minutes: bra ka size kaise pata kare.
- Read the size line on every listing. "Sizes: S, M, L and XL" or "One size, stretches to 5XL". That line is the truth for that piece.
- Underwired sets: exact size, up if between. Lace and strappy sets: band decides.
- Gift with unknown size: one-size. The Raaz lace and mesh halter bodystocking (₹299, stretches to 5XL) has no size to get wrong.
- Try on before you cut the tag. Over underwear, two minutes. If it is wrong, the tag is still on and the return is clean.
- Never wash before deciding. A washed piece is a used piece.
A note for the men shopping here
You are most of the returns and most of the buyers. Three rules: photograph the label inside her daily bra, put it in the calculator, and if you cannot get near the label, buy one-size. Full playbook: how to know your wife's bra size without asking. And order early; a return-and-reorder takes a few days, and the night has a date.
Sinderella's returns process: exactly what happens
- Day 0–7: WhatsApp Maya on +91 90823 01197 with your order number and a clear photo of each piece with its tags visible.
- We check and book pickup: our team confirms the request and schedules a free doorstep pickup. You pack it in the pouch it came in; the courier brings the label.
- QC: usually within 48 hours of the piece reaching us. Pass = store credit to your WhatsApp and email.
- Reorder: use the credit on the right size, any time; it never expires.
Store credit is what you paid for each returned piece after any discount on the order; the COD charge is not refunded. If your return drops the order below a free-gift threshold, the gift comes back in the same pickup. Cancelled before shipping (before a courier label exists) means a full refund to the original payment method.
Damaged or wrong item: video for damage, photo for wrong
Damaged: send one continuous, uncut unboxing video within 48 hours of delivery showing the sealed parcel, label, opening and the defect. Wrong item: a clear photo of what you received. Genuine damage or a wrong item from our side gets a free replacement or store credit, your choice, plus the COD charge added to your credit.
What can't come back
Accessories, meaning toys and BDSM gear, for hygiene reasons, unless damaged or wrong. Any lingerie that has been worn, washed, perfumed, altered or has a tag, liner or seal removed. This is intimate wear; a piece that has been used cannot go to another woman, so QC checks every return the same way.
A return, day by day
| Day | What happens |
|---|---|
| Day 0 | Parcel delivered. Try on over underwear, tags on. Wrong size. |
| Day 0–7 | WhatsApp Maya: order number, photo of each piece with tags visible. |
| Next working days | Request confirmed; free pickup booked; you pack it in the pouch, courier brings the label. |
| Arrival + up to 48 hours | QC. Pass = store credit on WhatsApp and email. |
| Any time after | Reorder the right size with the credit; it never expires. Plain box, COD available again. |
This is the whole lingerie return policy India buyers keep asking about, without the fine print in a different font. The live policy page is linked in the site footer if you want to read every word.
What to buy so you never need this page (live, in stock 28 Sep 2026)
| Situation | Piece | Sizes | Price |
|---|---|---|---|
| Size unknown | Raaz lace and mesh halter bodystocking | One size to 5XL | ₹299 |
| Size roughly known | Shayari strappy lace bralette & panty set | S–3XL, adjustable straps | ₹499 |
| Size known, want a babydoll | Raah lace mesh babydoll & panty set | S–2XL | ₹599 |
Everything in the Shringaar lingerie collection ships in a plain opaque box with COD; the return pickup is just as plain.
FAQ
Can I return lingerie in India if it doesn't fit?
At Sinderella, yes, within 7 days of delivery, unworn with tags on, free pickup, store credit that never expires.
Do I get cash back or store credit?
Store credit, never cash. If the item arrived damaged or wrong, you choose a free replacement or store credit.
Can I exchange lingerie for a different size?
Not directly after delivery; return for credit and reorder. Before dispatch, Maya can change the size or colour.
Can I return a sex toy or BDSM gear?
No, for hygiene reasons, unless it arrived damaged or wrong from our side.
Can I return lingerie I tried on?
Yes if tried over underwear for a moment with tags on and no wear, wash, smell or stain. Worn or washed pieces are not accepted.
How long does the store credit last?
It never expires.