RETURNS & STORE CREDIT
Easy Returns
Wrong size? Changed mind? No stress. Store credit, never expires.
The quick version
- You have 7 days from delivery to raise a request. Accessories can't be returned for hygiene reasons, unless we sent them damaged or wrong.
- Panties and thongs can't be returned for hygiene reasons, unless we sent them damaged or wrong.
- Product must be 100% new: tags on, original packaging, no wear, no wash, no alterations, no smell.
- We pick up from your door, free. Do not courier it yourself.
- Damaged item? Unboxing video is a must. Wrong item? A clear photo is enough.
- Every return on a delivered order becomes Sinderella store credit, never cash. It never expires. No exchanges: return for credit and reorder. Order not shipped yet? Maya can change the size or colour before dispatch.
HOW IT WORKS
Three simple steps
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01
Message Maya
WhatsApp +91 90823 01197 with your order number and a clear photo of each piece with its tags visible, within 7 days of delivery.
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02
We arrange pickup
Our team checks your request, then books a free pickup. You just pack it. Do not send it by courier yourself.
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03
QC check → store credit
We usually check within 48 hours after it reaches us. Pass = store credit on your WhatsApp and email. Use it anytime. Never expires.
We check every return. No exceptions.
We will reject it and issue no credit if there is any sweat, body smell, perfume, wear, wash, use even once, tear, stretch or hook damage from use, stains, removed tags/liner/seal, or a missing pouch.
This is lingerie. We cannot resell a used piece to another woman. Rejected pieces are not shipped back. You can collect them from our warehouse in Vasai East, Mumbai, Monday to Saturday, 10 am to 5 pm, within 30 days.
Do not courier it yourself.
We do not accept self-sent parcels. They arrive untracked and will be refused or lost. Always wait for our pickup agent with our label.
Video for damage. Photo for a wrong item.
Damaged: send one continuous, uncut unboxing video within 48 hours of delivery. It must show the sealed parcel, label, opening, and defect. No video = no damage claim. Wrong item: send a clear photo of what you received.
A piece torn during wearing, in passion, after wash, or after days of use is not a manufacturing defect. Our QC can tell a stitching fault from a use-tear. Genuine damage or a wrong item from our side = free replacement or store credit, your choice — and we add the COD charge to your credit too.
Credit that never expires.
Every approved delivered return receives Sinderella store credit only — a gift card tied to you, never a bank refund. We send it to your WhatsApp and email. Use it on anything, in full or part.
Your credit is what you paid for each returned piece, after any discount on your order. The COD charge is non-refundable. Free gifts can't be returned on their own: if your return takes the order below the amount that unlocked a free gift, that gift must come back in the same pickup, unless it's an accessory, which stays with you. If a gift doesn't come back, comes back used, or is an accessory, its price is deducted from your credit.
Cancelled before shipping (before an AWB is generated) receives a full refund to the original payment method. Once shipped, returns are paid in store credit.
Need help now? Message Maya on WhatsApp.