Returns & exchanges
We don't do returns on opened intimates. This keeps your price at ₹499, not ₹1,499. And it means the piece you're unwrapping has never touched another human being. That last part? Non-negotiable.
Before you panic
We get it. Buying lingerie online is basically an act of faith. What if the size is off? What if it looks different in real life? What if your mother-in-law asks what's in that pink pouch?
Deep breath. Here's exactly how it works.
Why no returns — the honest version
Every brand that accepts returns on opened intimates is quietly charging you for it — reverse pickup, re-checking used pieces, writing off the ones they can't resell. All of that gets baked into every ₹1,499 price tag on their website.
We passed on that whole system. Which is how a piece that costs ₹1,499 elsewhere costs ₹499 here.
And the part nobody says out loud: those brands steam the returns, re-wrap them in fresh plastic, and ship them to the next person in line. That's the industry default. We're not doing that to you. The piece you open was packed for you, specifically — straight from our QC table, hygiene seal untouched by anyone.
That seal is honestly worth more than the lace.
What we can't do
- Refunds on delivered orders
- Size or colour swaps — because then it never ends, for anyone
- "I panicked and picked red" returns — deeply sympathetic, truly cannot help on this one
What we absolutely will do
Wrong item arrived? Something came damaged?
That's on us. Full stop. We'll send you the correct piece, hygiene sealed, no arguments and no forms to fill.
WhatsApp Maya at +91 90823 01197 within 48 hours of delivery — just send photos of the problem. Done. She'll sort the rest.
The 48-hour window is real, not just a policy line. After that the courier trail goes cold and we genuinely lose the ability to act on it.
Changed your mind before we shipped?
Completely fine. Message Maya and we'll cancel instantly — as long as the AWB hasn't been generated yet (usually within 4 hours of ordering). Full refund, no guilt trip.
Once the courier has it, the order's locked and everything above applies.
The fix for 90% of size worries
Honestly? Most "I want to return this" feelings are just size feelings in disguise. And those are 100% preventable.
Give Maya one waist measurement, one hip, one bust. She's matched over 1,13,000 customers to their right size with about 98% first-try accuracy. Better than guessing from a size chart. Faster than a mall trial room. And no weird lighting or strange aunties.
WhatsApp Maya before you order: +91 90823 01197
A small ask from us
Check the size chart. Read the description. Stare at the photos for a few seconds. And if anything's confusing — just ping Maya. She genuinely lives for this.
Because once your package ships, that seal is yours. And the one thing we can promise is that nobody else's ever was.
— Team Sinderella, with love and absolutely zero steamed-and-repackaged returns 🙏
If your order qualifies — wrong item, damaged piece — you can also raise it through our returns portal. Have your order number and photos ready. Maya is still faster for most things, though.