Returns & Exchange Policy

Our Exchange & Return Policy

At Sinderella, we are committed to delivering premium quality products while ensuring a seamless shopping experience. Due to the intimate and personal nature of some items, we have specific guidelines to maintain the highest hygiene standards for our valued customers.

Lingerie & Intimate Love Toys – Final Sale Items

For hygiene and safety reasons, lingerie items, including bras, bralettes, and bodysuits, Toys, Harness, Straps, and all other accessories are final sale and cannot be exchanged or returned. We understand the importance of finding the perfect fit, so we encourage you to:

Use our detailed size guide available on each product page.
Contact our support team for personalized sizing assistance before purchasing.

Swimsuits – Size Exchanges Only

Swimwear is eligible for size exchanges only. This ensures the safety and hygiene of all our customers. If you’re unsure about your size, don’t hesitate to reach out for guidance to make your selection with confidence.

Why This Policy?

We prioritize your health and safety by adhering to strict hygiene measures. This ensures that every customer receives their products in pristine, untouched condition. We appreciate your understanding and support in maintaining this standard.

Frequently Asked Questions (FAQs)

1. What if I’m unsure about my size?

No worries! We’re here to help. Check our size guide on the product page or reach out to our support team via email or WhatsApp for personalized advice.

2. Why can’t lingerie items be returned or exchanged?

Due to the intimate nature of lingerie, even minimal handling can compromise hygiene. To protect all our customers, these items are final sale.

3. Can I exchange my swimsuit if it doesn’t fit?

Yes, swimsuits are eligible for size exchanges only, provided they are unused, unwashed, and returned in their original packaging with tags intact.

4. What if I receive a defective or incorrect item?

In the rare event of receiving a defective or incorrect product, please contact us within 48 hours of delivery. Share clear pictures with your request, and we’ll ensure a prompt resolution.

5. How can I contact customer support?

You can reach us at:

Email: support@sinderella.in
WhatsApp: +91 8454842480
Our team is available Monday to Saturday, 10 AM to 5 PM (excluding public holidays).

We’re here to make your shopping experience effortless and enjoyable. If you have any further questions, don’t hesitate to get in touch!