Contact us
Three ways to reach us. Pick whichever makes you less uncomfortable.
1. WhatsApp Maya — this is the one
Maya is our AI, trained on 35,000+ real customer conversations from the last four years. Which means she's heard every sizing question, every delivery anxiety, every “can I wear this to my honeymoon in Goa” before.
What she handles, live:
- Size-match from one measurement — 98% fit success
- Live order tracking across BlueDart / Delhivery / DTDC / Shadowfax
- Address change before dispatch (free)
- Variant swap before dispatch (free — “change my black to red, same size”)
- COD cancellation on the spot
- Matching sets + styling suggestions
- Hindi, English, or Hinglish — whatever you type, she'll follow
- 24/7, typical reply under 60 seconds
If Maya hits something she can't solve, a real human from our team takes over in under 5 minutes. You don't have to re-explain.
2. Email — for the formal stuff
support@sinderella.in
Best for:
- Bulk orders, corporate gifting, wedding trousseau bundles
- Partnership / collaboration pitches
- Press requests, interviews, features
- Anything legal, GST, or invoicing-related
- People who just prefer email over WhatsApp — no judgement, we get it
Reply time: within 12 hours, Mon–Sat. Sundays we're off — couriers are, we are too.
3. The registered address — for legal things only
Sinderella Apparels
Gala no. 12, Building No. 1, Square Industrial Park,
Maurya Naka – Tungarfata Rd, Golani Naka,
Vasai East, Vasai-Virar, Maharashtra 401208
GST: 27AEWFS8487F1ZZ
We don't have a physical store. Everything's direct-to-you, in a plain pink pouch, without anyone in between — that's the whole point of the brand. If the postman doesn't know, the neighbours don't know. If the neighbours don't know, nobody talks.
Quick shortcuts
- Tracking your order? Footer → Track Your Order
- Not sure about size? Footer → Size guide or ping Maya
- Gift-wrapping? Every order ships in plain pink pouch — that is the gift. Discreet is the whole vibe. No extra packaging, no extra charge.
- Return or exchange? Returns page — 2-minute read.
One more thing
If something's gone sideways with your order and you're stressed about it, message Maya first. Nine times out of ten whatever you're worried about has an answer in under a minute. The other one time — we escalate fast.
We ship ~10,000 orders a month. We know how to handle the edge cases.