Refund policy

We quality-check every piece and hygiene-seal it before it leaves us. The goal is simple: you open the pouch and love what's inside.

That said, sizing is personal and not everything lands perfectly. Here's exactly how we handle it — no corporate language, just the facts.

What can be returned

You can return any piece except accessories — just ask within 7 days of delivery. It must be unused, unwashed and unaltered, with tags on and in its original packaging. Pickup is free — we book it and send the courier to you, so please don't courier it yourself. Accessories can't be returned for hygiene reasons. If one reaches you damaged or wrong from our side, the damaged and wrong-item steps below apply. We don't offer exchanges. Need a different size or colour? Return the piece for store credit and reorder. If your order hasn't shipped yet, message Maya on WhatsApp and we can change the size or colour before dispatch.

Free gifts: free gifts can't be returned on their own. If your return takes your order below the amount that unlocked a free gift, that gift must come back in the same pickup, unless it's an accessory, which stays with you. If a gift doesn't come back, comes back used, or is an accessory, its price is deducted from your credit.

Returns — what you actually get

  • Every return is issued as Store Credit with lifetime validity — a Sinderella gift card tied to you, never cash. It never expires and you can spend it in parts. Take your time; come back when something genuinely catches your eye.
  • Prepaid orders: Store Credit goes to your registered email or contact number.
  • COD orders: Store Credit as well (the COD charge itself is non-refundable).
  • Your credit is what you paid for each returned piece, after any discount on your order.
  • Cancelled before shipping: full refund to your original payment method.
  • Your credit lands within 48 hours of your return clearing quality check. Haven't seen it? Email us at sales@sinderella.in and we'll make it right.

How to start a return

  1. Within 7 days of delivery, WhatsApp Maya, our assistant, at +91 90823 01197.
  2. Send your order number and registered email or contact.
  3. Tell us which piece you're returning and why.
  4. Send a clear photo of each piece with its tags visible — every return request needs one. Damaged item? Also send your uncut unboxing video within 48 hours of delivery. Wrong item? A clear photo of what you received is enough. When the mistake is ours, you choose a free replacement or store credit — and we add the COD charge to your credit too.

Our team checks every request before booking a pickup. Approved pickups are free and happen within 1–3 working days. The parcel takes 4–8 working days to reach us after that, depending on your location. Quality check usually runs within 48 hours of the item reaching our warehouse.

Before handing the parcel over: photograph or video it as proof. Hand over only the pieces the courier has come to collect, plus any free gift we've asked for back — anything extra is outside our responsibility once it's in their hands.

Condition of returned items

Items must come back unused, unaltered, unwashed, and in original packaging with tags intact. Pieces that fail the quality check (for example used, washed, stained, with any smell, or tags removed) earn no credit and are not shipped back — hygiene is the non-negotiable line here. You can collect them from our warehouse in Vasai East, Mumbai, Monday to Saturday, 10 am to 5 pm, within 30 days.

Tracking shows delivered but you haven't received it?

Contact us within 3 days of the marked delivery. Courier companies stop accepting complaints after 72 hours — once that window closes, we can't fight the claim on your behalf. Three days. Don't wait.

Colour accuracy

Professional studio lighting means product colours can look slightly different on screen versus in your hands. The difference is subtle — it's not a defect, but the 7-day return above still applies.

Reach us

WhatsApp at +91 90823 01197 is the fastest route to a real answer — we're a WhatsApp-first team. Email us at sales@sinderella.in if you prefer. We're available weekdays, 10 am to 6 pm. No call line. Grievance Officer: Dilesh Umale, Founder — sales@sinderella.in, +91 90823 01197.