Yes, COD is available across India, with a ₹99 COD charge shown at checkout. Prefer to prepay? Pay via UPI, credit/debit cards, net banking, or popular wallets and get a free Scratch n' Spice date-card.

Delivery takes 3–7 business days in most cities. Smaller towns and remote pincodes can take longer. Delivery is free on every order, and the product page shows the estimate for your pincode.

100% discreet. Every order ships in a plain box or mailer with no brand name, no product images, and no indication of contents on the outside. The shipping label shows a generic sender name. Your privacy is our top priority — your secret is completely safe with us.

Check our Size Guide for detailed measurements. For bras, measure your band size (around ribcage below bust) and bust size (fullest part). The difference determines your cup. If you're between sizes, we generally recommend sizing up for comfort. You can also message our WhatsApp stylist Maya for personalized sizing help.

Yes! Our Plus Size Collection covers sizes L, XL, XXL, and 3XL. Every plus size piece is designed with the same premium fabrics and attention to detail as our standard range — at the same price.

We don't offer exchanges, but you get 7 days easy returns — we pick up. Keep the tags on, then order the size you need. Order not shipped yet? Message Maya on WhatsApp and we can change the size before dispatch.

Hand wash in cold water with mild detergent for best results. Never wring or twist — gently press water out and lay flat to dry on a clean towel. Avoid direct sunlight which fades colours. Store lingerie flat or hanging — never crumpled in a drawer. For satin pieces, use a garment bag if machine washing on the delicate cycle.

We use a range of premium fabrics including satin, lace, mesh, sheer nylon, cotton blends, and faux leather. Each product description lists the exact material composition. All fabrics are body-safe, breathable (especially important for Indian weather), and designed for both comfort and aesthetics.

Absolutely! Lingerie is one of the most popular gifts for Valentine's Day, anniversaries, birthdays, and wedding showers. With our 100% discreet packaging, it's perfect for surprising someone. If you're unsure about size or style, message our WhatsApp stylist Maya — she helps hundreds of buyers find the perfect gift every week.

7 days easy returns — we pick up. Keep the piece unused with tags on and message Maya on WhatsApp at +91 90823 01197 with your order number and a photo. Our team books a free pickup, and returns are paid as Sinderella store credit. Full details on our Returns page.

The fastest way is WhatsApp: +91 9082301197. Our AI stylist Maya responds instantly, and for complex issues, our team (Rohan) is available during business hours. You can also email us at sales@sinderella.in or visit our Contact page.